Cancellation Policy

1. Free Cancellation (Before 24 Hours)

You can cancel your booking free of charge if the cancellation is made at least 24 hours before the check-in time.

• Eligible cancellations will be processed according to the property’s refund policy.
• Refunds (if applicable) will be returned to your original payment method.
• This allows travelers to plan with flexibility while respecting provider policies.

2. Late Cancellation (Within 24 Hours)

Cancellations made less than 24 hours before check-in are not automatically eligible for cancellation through the system.

In such cases, you must contact our support team directly for assistance.

Depending on the property’s policy, late cancellations may:

• Incur partial charges
• Be non-refundable
• Require special approval from the provider

3. How to Cancel a Booking

You can cancel your booking in two ways:

4. Refund Policy

Refund eligibility depends on:

• The cancellation timing
• The property’s cancellation rules
• The booking conditions selected at the time of reservation

If a refund is approved, it will be processed to your original payment method. Processing time may vary depending on your bank or payment provider.

5. No-Show Policy

If you do not arrive at the property on your scheduled check-in date without prior cancellation, it will be considered a “no-show”.

No-shows are generally non-refundable, depending on the property’s policy.

6. Non-Refundable Bookings

Some bookings may be marked as non-refundable, partially refundable, or a special deal/promotional rate.

These conditions are clearly shown before you confirm your booking.

7. Provider Policies

Since ElonHotels.com is a marketplace platform, each hotel or service provider may have different cancellation rules.

We strongly recommend reviewing cancellation terms before confirming your booking.

8. Need Help?

If you are unsure about your cancellation or need urgent assistance, our support team is ready to help.