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Help Center

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Help Center

Find answers to common questions, step-by-step booking guidance, and support for your travel plans.

Help Center

Welcome to the ElonHotels Help Center. Here you’ll find answers to common questions, step-by-step guidance on bookings, and support for managing your travel plans.

ElonHotels.com is a Sri Lanka-based online travel marketplace that connects travelers with hotels, villas, apartments, and tour providers. We work with trusted third-party partners to offer a wide range of accommodation and travel experiences at competitive prices.

Quick Links

Need Help Fast?

Our support team responds quickly to all inquiries.

To help us assist you faster, please include:

  • Property or hotel name
  • Travel dates
  • Booking reference number (if available)
  • A brief description of your issue

Contact Us

Email: info@elonhotels.com

Hotline: +94 77 1717 627

How ElonHotels Works

ElonHotels.com is an online marketplace where you can:

  • Search and compare hotels, villas, apartments, and tours
  • View prices, facilities, and guest reviews
  • Book directly with verified accommodation providers

We do not own the listed properties. Instead, we connect you with hosts and service providers and charge a small commission to maintain the platform.

Booking Support

How do I make a booking?

  1. Enter your destination and travel dates
  2. Browse available properties or tours
  3. Select your preferred option
  4. Enter your details and confirm your booking
  5. Receive instant confirmation via email

Can I change my booking?

Yes, in most cases. Changes depend on the property’s policy.

You may be able to:

  • Modify travel dates
  • Change guest details
  • Upgrade or adjust room types

Some changes may include additional charges.

How do I cancel a booking?

You can cancel your booking by:

  • Using the cancellation link in your confirmation email
  • Contacting our support team

Cancellation policies vary by property, so always check the terms before booking.

What is your refund policy?

Refund eligibility depends on:

  • The property’s cancellation policy
  • When the cancellation is made
  • Payment conditions at booking

If applicable, refunds will be processed to your original payment method.

Payments & Security

  • Secure payment processing through trusted gateways
  • Encrypted transactions to protect your data
  • No storage of full card details
  • Your safety and privacy are always a priority.

Account & Privacy

We are committed to protecting your personal information and comply with applicable data protection laws.

Information We Collect

1. Information You Provide

  • Name, email, phone number, and address
  • Booking and payment details
  • Account login credentials
  • Preferences and special requests
  • Reviews and feedback
  • Customer support messages

2. Automatically Collected Data

  • IP address and device information
  • Browser type and system details
  • Pages visited and actions taken
  • Location data (if enabled)
  • Cookies and tracking technologies

3. Third-Party Information

  • Booking details from accommodation providers
  • Payment confirmations from processors
  • Insights from analytics and marketing partners

Why We Use Your Data

We use your data to:

  • Process and manage bookings
  • Improve our platform and services
  • Provide customer support
  • Send booking confirmations and updates
  • Ensure security and prevent fraud

Popular Topics

  • How do I contact a property directly? Property contact details are included in your booking confirmation email.
  • What if a hotel cancels my booking? If a provider cancels: You will be notified immediately. We will help you find an alternative. A refund will be arranged if applicable.
  • Are prices guaranteed? We aim to offer competitive pricing, but rates may vary depending on availability, season, and provider.
  • Who is responsible for the stay experience? ElonHotels is a marketplace platform. The accommodation provider is responsible for: Property quality, Services and amenities, On-site experience.

Still Need Help?

If you can’t find what you’re looking for, our team is here to help.

Email: info@elonhotels.com

Hotline: +94 77 1717 627

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